Sydney Evan Exchange & Return Policy
At Sydney Evan, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward exchange and return process.
Returns & Exchanges
You may return or exchange your item within 30 days of delivery. To be eligible, the item must be unused, in its original condition, and accompanied by the original receipt or proof of purchase.
How to Initiate a Return or Exchange
- Contact Us – Reach out to our customer service team to request a return or exchange.
- Ship Your Item – Once approved, securely package the item and ship it back to us. We recommend using a trackable shipping method, as you are responsible for the return shipping costs.
- Processing – Once we receive your return, we will inspect the item and process your exchange or refund within 5-7 business days.
Refunds
Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable, and any return shipping costs will be deducted from your refund if applicable.
Exchanges
If you would like to exchange your item for a different size or style, please indicate your preference when contacting customer service. Exchanges are subject to availability.
Final Sale Items
Certain items, including sale merchandise, personalized pieces, and earrings for hygiene reasons, are final sale and cannot be returned or exchanged.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund once the issue is verified.
International Returns
Customers outside the designated region may be subject to additional duties and taxes, which are non-refundable.
For further assistance, please visit our website or contact customer service.